I was reading a post on Ivy’s blog, Ivy’s Search for the Best Burger in Lebanon, where she talks about her recent experience at Cello.. In it, she writes..
“This item sounded fabulous on the menu but turned out to be quite the disappointment. The bread was stale and the cheese tasteless. Over-Priced at 16.990 LL and the waiter didn’t even care to know why we left half of it uneaten.”
But my question is, why didn’t she let him know? Why is everyone here embarrassed to tell waiters to take back an item if it isn’t good!?
Reading this reminded me of how my friends make fun of me for sending items back to the kitchen when I am dissatisfied..
Usually the scene goes something like this:
Me: “Umm, does yours taste any good? This tastes really bad! Guess I’m going to have to take it back..
SORRY! (That’s how you call waiters here for all of my people back home..yeah, really. No “Excuse me!” no “Pardon me!” not even “Waiter!” but one loud SORRY!..with more emphasis on the “orr”..so it comes out more like SOORIE!)
My Friend: “What are you doing! Don’t say anything! We don’t do that here! I’ll take you somewhere else after! No..please..really..don’t. I know what, I’LL EAT IT..really! Look, I’m eating it! Just please, don’t say anything!”
To which I usually reply, “No! I’m saying something! They have a right to know they are serving bad food..plus I’m spending good money to be here!!”
End of scene.
But really, why is it such a “no no” to be honest if you don’t like something? Isn’t it in the restaurant’s best interest to know whether or not their patrons are happy?
You see, if Ivy had complained to the waiter, who would have then tried his best to satisfy her, she wouldn’t have had to write a post publicizing how horrible her experience was..and everyone would have been much happier! Ivy would have had a good meal (provided that they could have made it better), and the restaurant wouldn’t have a tarnished reputation, which will likely result in lost business!
What do you think?